Complimentary car wash and vacuum!
Adrian and the gang are always friendly which makes it all less daunting and more enjoyable. The complimentary car wash and vacuum is always a bonus of getting the car serviced, I have heard from friends that they don't receive the same treatment when they get their cars serviced (not VW owners).
- Florence Chau
Customer Service is exceptional
Absolutely amazing service every single time I bring my car in and will be returning every single time from here on out. Cannot explain how satisfied I am with this level of customer service.
- Andreas Pasek
Even sent a text message to let me know service was due! Great service
Thought it was great that the team called up and asked about whether we wanted the wipers replaced (which was recommended but not part of the usual service) as there was a cost that was outside the normal service costs. Good way to manage expectations. Only feedback is that your records may not be entirely up-to-date as even though our car was serviced a few weeks ago, I received a text message today reminding me to service the car even though it has already been done. Other than that, all good!
- Michelle Mok
Excellent Customer Service
I like to commend Will Kimber for his excellent customer service rendered. He displayed great patience and willingness to help me on this occasion even when I was agitated and at a loss how this technical problem was not picked up by the service book schedule or VW technical bulletin. He showed great knowledge of the issue at hand which was a worn camshaft resulting in the turbo charger damage. I was surprised later to learn that he was only seconded from the workshop to customer service for only a couple of weeks. He showed great maturity in dealing with my situation and was passionate to get the job done - even to the point of wanting to do the job himself. He acted in a most professional way. I trust Waverley Volkswagen will continue to use this resource in the future. He certainly is a great asset to your company in terms of his dedication and knowledge of your workshop and repairs required for your customer issues. Good job Will. Thanks again.
- Andrew Yuen
Love how a staff member waits for a client, checks the car, takes them in, offers coffee, gets an office staff to take over. Well done client service is outstanding.
- Marta Skrbis
I receive excellent service every time I visit Waverley Volkswagen !!
- Gary Casey
Excellent Service over the years
There was no need to offer alternative transport as your people very kindly agree to carry out the repairs while I waited - and they did this within the hour. We have always had excellent service over the years and although we feel we may be paying something 'over the odds' we feel it is worth it for the security we gain.
- Terry Hirbert
I was extremely happy with the alternative transport provided. I didn't pre-book it, but there were no hassles regarding it. Matt from service was very prompt with letting me know about the progress of the service during it as well. Excellent work.
- Ramesh Gammune
Friendly staff doing what they can to provide great service
I must comment on your drivers, who were both excellent. The first day after I dropped my car off I was told the VW driver had finished but they would ask the Holden driver to drop me. I waited no more than 5 minutes and the entire drive home the driver was lovely and chatty. The second I was picked up from the train station and again the VW driver was very nice and chatty. It made the experience of a broken down car that much more tolerable. Please pass along my thanks to the driver.
- Danielle Allardyce
Genuinely Customer Focused
I must commend VW service department they listen and get the repairs completed correctly. They are genuinely customer focused and interested in finding a solution. They make me feel welcome from the moment I step onto the premises, and no request is too small or considered petty – thank you for a sterling job on the rare occasions that I need to visit – kind regards Joseph.
- Joseph Hay
Got me back on the road within a week
My thanks to Adrian Laing and the service team for the great job in getting my car back on the road within a week. After being towed in, and a first time customer at Glen Waverley, Adrian kept in daily contact about the problem, and the estimated repair time. One of your service technicians also picked up on another unrelated issue that I had raised several times previously with the service area of another dealership; finally the car is driving as it should.
- Eva Cohen
I'm continually amazed at the service I have received. I have compared it with other Volkswagen dealers and I am always prepared to go the extra distance to receive the care and attention I have had to date. Ron's customer care is always consistent.
- Grace Morrison (Clarke)
Great Service when buying a new Volkswagen
I would like to inform you that all the staff (Oz, Chris, Daniel, Christy, Izclbela, Amy) at Waverley Volkswagen Volkswagen including yourself have been fantastic in assisting myself and my referrals purchase a vehicle. Waverley Volkswagen’s expertise and professionalism is to be admired and I are very fortunate to have such great staff assist in this satisfying transaction.Could you please let them all know at your next meeting how much I appreciate their efforts.It is common for people to complain but less common to receive praise for a job well done, I can only congratulate you and your team for their efforts.
- Oliver Westbrook
He facilitated this insurance funded repair brilliantly!
Adrian should be commended for the level of service he provides, he facilitated this insurance funded repair brilliantly!
- Morgan Yeatman
High Quality Service
The overall feeling was great and appreciate the high quality service.
- Zhu Tang
Incredible Service provided by Waverley Volkswagen
The efforts of Adrian in the service department in liaising with VW re the issue with my car has been fantastic. He is a credit to Waverley Volkswagen. He kept me informed with progress of my car and gained a very satisfactory outcome. I use Waverley Volkswagen service mainly because of the incredible service he gives me. If his excellent customer service can be recognised formally I would fully endorse it
- John Haywood
Love my New Golf
My car was in for a 2 hour callback so not a full service. However the staff were very helpful and explained what was being done. Also the reception at the service department was personable and friendly. No problems at all. PS I love my new golf, couldn't be happier!!!! Thanks
- Dawn Butcher
The service at Glen Waverley was outstanding. My consultant was Will and he kept me informed about everything that was going on and at completion was very helpful. Thanks again.
- Esther Weinberg
Plan to buy another VW from you in the near future.
My current car is my fourth Golf of which two have been purchased from Waverley Volkswagen. It is testament of my satisfaction with your company that I plan to buy another VW from you in the near future.
- Annette Mellen
Polite and Helpful
The staff at VW Glen Waverley are most polite, obliging and helpful. I have been very satisfied with all my dealings with them. Thank you, Lyn
- Lyn Ryan
Professional and Friendly
I meant to thank Ron and Spencer for their professional and friendly service when I came to visit on the 7th of June, together with the team of experts who worked at resolving my 'blue tooth' issue. The highlight of bringing my car to Waverley Volkswagen is the fact that it is all glossy upon pickup!
- Seza-Arax Iskenderian
Professional, all round good bloke!
The only reason I keep coming back, even though my car in not under warranty is due to the personal, professional, empathising customer service that Giles Hunter always provides - gentleman, class & all-round good bloke !
- Danny Dimitropoulos
Recommended to all VW owners and potential buyers
After several bad experiences with another VW service centre (different car) I am pleased with the attitude and helpfulness of the staff at Waverley Volkswagen. I frequently recommend you guys to VW owners and also to potential buyers. My vehicle has had its share of issues but these are always addressed appropriately by the team, and sorted out without fuss. The only issue not resolved despite many visits is a rattle in my sunroof but this appears to be a quality issue with the vehicle, I certainly could not fault the actions of your service team on this. Keep up the good work and I will keep coming back to you with my servicing needs. Special thanks to Ron and Adrian for their excellent customer service. Feel free to quote any of the above in your communications. Merry Xmas
- Chris May
Remembered my Name!
Great service, guys are all really friendly and remembered my name.
- Jason Mckenzie
Sales staff helpful and friendly
Good dealership with friendly and helpful sales and service staff. First service completed in good time while I waited. My car was handled with a lot of care during the service, and a bottle of VW windscreen liquid concentrate was included. This was a nice gesture and was not expected. The fixed price servicing was much appreciated.
- Gary Kimberley
Service department knew what I was talking about over the phone
I went to DONCASTER VW 3 times to have this issue fixed and to no avail. Finally upon ringing Waverley Volkswagen Simon in the service department knew exactly what I was talking about when I explained over the phone the issues I was having. I'm very happy it's finally resolved and will use Waverley Volkswagen again. Doncaster was terrible and I was let down many times.
- Fiona Miras
Servicing my VW
Ron in service was excellent in taking down details of work required and called to tell me the cost. A very good experience.
- Richard Hodgson
Staff are Knowledgeable
The staff were very friendly, helpful, professional and knowledgeable.
- Allister Tudor
Struggle to trust people working on my car
I struggle to trust people working on my car. There are plenty of well-meaning cowboys out there. However, I feel I level of confidence in the work done by you. Thank you
- Matt Fraser
Adrian was most accommodating and ensured that due to our urgency the car was completed early in the day - he exceeded our expectations - especially given that the Service department was extremely busy - Thanks Again Adrian much appreciated.
- Volker Berchtenbreiter
Washed my car before being returned, what a pleasant surprise
This was my first visit after buying the car, and it was for a recall. The modern car is complex and as such I understand may be subject to recalls. I have an issue if you do NOT recall your cars for potential defects as per your previously policy. I was impressed with your service department on all levels. Also the car was washed before being returned, which was a pleasant surprise.
- Kyp Kassabis